Your Privacy Is Our Responsibility
This policy contains a complete description of how your personal information is collected, used, and protected on the cv664 platform.
This Privacy Policy ("Policy") applies to the cv664 platform and its associated services. When you visit the cv664 website, register, or use any of our services, you are considered to have agreed to the terms of this Policy.
We take the privacy of users in Bangladesh very seriously. We are committed to ensuring the highest level of protection at every step of collecting, storing, and using your information. Please read this policy carefully and contact us if you have any questions.
What Information We Collect
Personal Identity Information
- Full name and date of birth
- Email address and mobile number
- Copies of documents required for identity verification
- Residential address
- Account username and password (stored in encrypted form)
Financial and Transaction Information
- bKash, Nagad, or Rocket mobile wallet number
- Deposit and withdrawal history
- Transaction date, amount, and status
- Bonus and promotion usage records
- Responsible gaming limit settings information
Technical and Device Information
- IP address and device type
- Browser version and operating system
- Session duration and visited page logs
- Cookies and similar tracking information
- Device identifier numbers (where applicable)
Gaming Activity Information
- Game play history and bet amounts
- Win and loss records
- Game categories used and displayed preferences
- VIP level and cashback-related information
- Session-based behavioral analysis data
How Your Information Is Used
cv664 uses your information only for specific and legitimate purposes. Your personal information is not used beyond the purposes described below:
Account and Service Management
Account creation, verification, and maintenance; ensuring login security; transaction processing and financial service management.
Security and Fraud Prevention
Detecting suspicious activity, protecting accounts, preventing money laundering, and blocking unauthorized access.
Customer Service and Communication
Providing support via live chat and email; notifying you of platform changes; resolving complaints.
Service Improvement
Analyzing user experience, improving the platform, testing new features, and creating a personalized experience.
Cookies and Tracking Technology
cv664 uses cookies to operate the website properly and improve the user experience. Cookies are small text files stored in your browser.
The types of cookies we use:
- Essential Cookies: Essential for maintaining login sessions, ensuring security, and operating the platform's core functionality. Without these, the service cannot function.
- Functional Cookies: Used to remember your preferred language, device settings, and gaming preferences.
- Analytics Cookies: Collect information to understand which pages are visited most and where users encounter problems — all data remains anonymous.
- Security Cookies: Verify sessions for fraud detection and account protection.
You can control or delete cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.
Sharing Information with Third Parties
cv664 never sells your personal information. However, information may be shared with specific third parties in the following limited circumstances:
Data Security Measures
SSL Encryption
All data transmission on cv664 is secured through SSL encryption, which prevents third-party access.
Encrypted Storage
Passwords and sensitive financial information are stored using strong hashing and encryption algorithms.
Continuous Monitoring
Our security team monitors the platform 24/7 to ensure system protection and responds promptly to any issues.
Access Control
Only authorized staff have access to personal information for specified purposes — detailed logs are maintained.
Regular Audits
Security procedures are reviewed regularly and any vulnerabilities identified are resolved quickly.
Secure Backups
Data is regularly backed up on secure servers so that information is not lost in any unexpected event.
Your Rights and Controls
Every user registered on the cv664 platform may exercise the following rights regarding their personal information:
- Right of Access: You may request a copy of your personal information stored with us at any time.
- Right to Rectification: If there is any error in your information, you may request that it be corrected.
- Right to Erasure: Where there is no legal obligation or ongoing dispute, you may request deletion of your account and related information.
- Right to Restrict Processing: In certain circumstances, you may request that restrictions be placed on the processing of your information.
- Right to Object: You may object to marketing communications or personalized analysis.
- Right to Data Portability: Where applicable, you have the right to receive your information in a structured format.
- Right to Withdraw Consent: For any information processed on the basis of consent, you may withdraw that consent at any time.
To exercise any of the above rights, please contact our support team via live chat or email.
Data Retention Period
cv664 retains your personal information only for as long as necessary. The retention period depends on the type of information and applicable law:
- Account Information: For as long as the account is active and for a specified period after closure as required by law.
- Financial Transaction Records: As required by financial regulations and anti-money laundering laws.
- Gaming History: For the period necessary for responsible gaming monitoring and dispute resolution.
- Technical Logs: For a limited period for security analysis and system maintenance.
- Marketing Preferences: Until you withdraw your consent.
Once the retention period ends, data is securely deleted or anonymized so that it is no longer identifiable in any way.
Protection of Minors' Information
If we are informed that a person under the age of 21 has registered on cv664, that account will be closed immediately and all associated information will be permanently deleted.
If you suspect that a minor is using our platform, please notify our support team immediately.
Policy Changes and Updates
cv664 reserves the right to amend this privacy policy as needed. If any significant changes are made to the policy:
- They will be clearly published on the website
- The "Last Updated" date at the top of the page will be changed
- Registered users may be notified by email
- Continued use of the platform after changes will be considered acceptance of the new policy
We recommend that you review this policy regularly so that you are always informed about how your information is being managed.
Contact Us About Privacy
Get in Touch with Us
If you have any questions, comments, or requests regarding this privacy policy, our support team is always ready to help.
24/7 support available via live chat
Email:
[email protected]Support is available in both Bengali and English
To learn more about responsible gaming, visit our Responsible Gaming page or find answers to common questions in our FAQ section.